Question 1

Can I really cancel monthly?

Accepted Answer

Yes. With the €8.99 monthly plan you can stop whenever you want, in one click, no notice period. With the yearly plan you pay a year upfront for the lower price, and afterward it's up to you whether you renew.

Question 2

Does it get more expensive if I renew?

Accepted Answer

No. You pay exactly the same price on renewal as with your first purchase. No low introductory price that quietly increases afterward, that's exactly what we stand against.

Question 3

How does the €4.99 bundle work?

Accepted Answer

If you buy a MacBook or iPhone on nextmac.nl, you get NextSafe for €4.99 per month during the first year. The offer only applies with a device purchase; after that you continue from €5.99 per month.

Question 4

How many devices can I use NextSafe on?

Accepted Answer

On an unlimited number of devices, with one account. Your MacBook, iPhone, iPad, Windows PC, and Android device are all protected at the same time.

Question 5

Do you keep track of what I do online?

Accepted Answer

No, we don't store any activity. We only save what's needed to make your account work, like your email address and payment status.

Question 6

Which countries can I connect to?

Accepted Answer

You choose from 79 servers in 43 countries, from Amsterdam to Tokyo. One tap and your connection runs through the country you choose, anywhere in the world.

Question 7

Which payment methods can I use?

Accepted Answer

You pay safely with iDEAL or Wero. No credit card needed.

Question 8

Does NextSafe work on public Wi-Fi?

Accepted Answer

Especially there. On public Wi-Fi, NextSafe encrypts your connection so others on that same network can't see what you're doing.

Question 9

Do I get help in Dutch?

Accepted Answer

Yes. We’re a Dutch company with Dutch support via WhatsApp and email, a real person who speaks your language, not a chatbot in a different timezone.

Everything clear, upfront.

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